Start a payment from the website
Open the Kenya website, select the payment method currently available and confirm the KES total. Use the phone number associated with the wallet you intend to pay from. Read the payment request carefully before approving; do not approve an unrelated prompt simply because you are expecting a Delix Gains payment.
M-Pesa and Airtel are listed in Kora’s Kenyan mobile money documentation, but the active website checkout determines which channel you can use. If a payment option is unavailable, ask support for the current route. Minimums and amounts shown during checkout take priority over figures copied from an older message.
If the prompt does not arrive
Check the number entered, wallet network and the payment attempt shown on the website. A missing prompt and a wallet deduction are different situations. If you were not debited, follow the checkout guidance for that attempt. If you were debited, retain the transaction message and check its status before restarting.
Do not enter your wallet PIN into support chat or send it in a screenshot. Authentication belongs in the wallet or payment approval flow. Support can review a transaction using its reference, amount and account details without knowing your PIN.
If you were debited but the balance is missing
Send the complete transaction message or a clear receipt, username, registered email, amount and payment time. Tell support which website you used and whether you were adding funds or placing an order without an account. For an account-free purchase, include the exact link used to order.
Keep the first payment reference while the case is reviewed. Repeated payments can create several separate attempts and make it harder to identify the missing credit. Support needs to match the transaction rather than simply assume a debit was successful for your account.
After the deposit is confirmed
Check your balance and deposit history, then use the saved order ID for service questions. If an order is active on a target link, review that order before placing another on the same link. For cancellation or refill, explain the requested action and let support check the current status and service terms.
Common questions
What should I send instead of my PIN?
Send the transaction reference or receipt, amount, time, username and registered email. Add the exact order link for a purchase made without an account.
Sources and further reading
Payment coverage and creator programmes can change. Use the official pages below and the options shown in your account or checkout.
YOUR NEXT STEP
Have a question about your order or payment?
Choose the team for the website where you placed your order. Keep your order ID or payment reference ready.