Use the methods shown in your checkout
For Delix Gains Kenya, begin at www.delixgainske.com and open the payment page for your account or order. M-Pesa and Airtel Money are familiar Kenya payment options, but the available choices are the ones displayed in that checkout. A payment method mentioned in a guide is not confirmation that it is enabled for every account, currency or transaction.
Kora’s mobile-money documentation lists M-Pesa, Airtel and Equitel for Kenya. It also says that a merchant account must have mobile-money payments enabled. Choose an option that is actually present; if your preferred network is missing, ask support before attempting a transfer.
Check before approving a payment
Read the current amount and currency, enter the phone number requested by the payment page and follow the instructions for the selected method. Verify that any approval prompt matches the purchase you started. Do not send a second payment simply because a page is slow to update.
Keep your PIN private and enter it only through the official payment approval flow. Support does not need your PIN, an OTP or your website password to find a transaction. Safaricom’s security guidance specifically advises customers not to share an M-Pesa PIN.
- Use the current checkout instructions rather than a forwarded payment number.
- Retain the transaction reference and confirmation message.
- Check the website’s payment status before retrying.
If payment is successful but the balance has not updated
First check the payment result and your account balance or order record. Payment confirmation and website crediting are separate steps. If your provider confirms a successful transaction but the website has not reflected it, send one clear support request with the information below.
Include your Delix Gains username, registered email, the full transaction confirmation text, amount and date. If you ordered without an account, add the exact link you used to place the order. Do not include unrelated transactions or confidential account credentials. An agent can submit the evidence to the owner for review.
Keep payment help and order help together
If the payment belongs to an existing order, include its order ID so the team can connect the records. Explain whether the issue is a missing balance, an unpaid order or a duplicate payment. A transaction screenshot may help, but the readable reference and transaction text are important for an accurate search. Wait for the review outcome before making another payment for the same purpose.
Common questions
Is Airtel Money available for every Delix Gains payment?
Use Airtel Money when it appears in your current checkout. Availability depends on the payment setup, selected country and transaction.
Should I share my M-Pesa PIN with support?
No. Send the transaction confirmation and account details requested for review, never your PIN, OTP or password.
Sources and further reading
Payment coverage and creator programmes can change. Use the official pages below and the options shown in your account or checkout.
YOUR NEXT STEP
Have a question about your order or payment?
Choose the team for the website where you placed your order. Keep your order ID or payment reference ready.